Data Protection & Privacy
Privacy Policy
Your clients' measurements, order histories, and financial records belong to your business. Here is how we protect them.
Last revised: September 2026 · Compliant with Ghana Data Protection Act (Act 843)
Your Data Belongs to You
Your bespoke measurements and customer lists are never sold, rented, or shared with competitors.
Zero MoMo PIN Storage
Payments are processed via Bank of Ghana licensed PSPs (Paystack). Ntoma never sees your wallet PINs.
Encrypted Cloud Storage
Order photos, style sketches, and invoices are securely stored with granular access controls.
1. Overview & Scope
Ntoma (“Ntoma”, “we”, “us”, or “our”) provides business management software, digital client portals, and storefront solutions designed specifically for fashion designers, bespoke tailors, boutiques, caterers, and creative artisans across Ghana, Nigeria, and internationally. This Privacy Policy governs how we collect, process, store, and protect your information when you access our web application, public storefronts, and client portals.
2. Information We Collect
Merchant Account Information: When you register for an Ntoma account, we collect your business name, primary trade vertical (e.g., tailoring, boutique, culinary), email address, telephone/WhatsApp number, and encrypted password credentials.
Client Records & Measurements: To provide order fulfillment features, you may record customer names, phone numbers, delivery addresses, notes, and bespoke physical measurements (bust, waist, inseam, shoulder, etc.). This data is classified as highly confidential customer business records.
Payment & Transaction Metadata: When your business subscribes to an Ntoma plan or records customer deposits, we store transaction identifiers, currency amounts, and completion timestamps. All payment processing is routed through PCI-DSS certified partners (Paystack). We never collect or store payment PINs or raw bank card numbers.
Order Images & Design Assets: Sketches, fabric photos, finished garment photography, and logo uploads are stored in secured Google Cloud Storage buckets.
3. How We Use Your Data
- To calculate order balances, turnaround dates, and automated deadline reminders.
- To generate secure WhatsApp order receipts and personalized client measurement portals.
- To deliver automated SMS notifications to your clients on status updates (cutting, fitting, ready for pickup).
- To compute business revenue analytics, debt recovery indicators, and inventory availability.
- To detect and prevent fraudulent account creation, SMS toll fraud, and unauthorized system access.
Our Guarantee: You Own Your Business Data
Ntoma acts solely as a data processor for the customer records and bespoke measurements you store on the platform. We will never sell, lease, or aggregate your proprietary client records to third parties or advertising networks. If you choose to close your account, you can export your complete client list and order ledger at any time via Excel/PDF.
5. Regulatory Compliance & Your Rights
In accordance with the Ghana Data Protection Act, 2012 (Act 843) and applicable international data privacy regulations, you and your clients maintain the following statutory rights:
Questions about our privacy practices?
Contact our Data Protection Officer at privacy@ntoma.shop